Cancellation & Refund Policy
Effective Date: October 19, 2026 • Cloud Solution Lyne • SaaS Platform: CostHub™ • https://cloudslyne.com
Cancellation stops future recurring subscription renewals and future billing cycles, while preserving paid platform access through the remainder of your current billing period.
A Refund involves the financial reimbursement of a previously completed charge. Cancellation of a subscription does not automatically result in a refund of past payments.
1. Subscription Cancellation Policy
CostHub™ provides a transparent, friction-free cancellation process. Customers can request subscription cancellation at any time without cumbersome portals or hidden obstacles.
How to Request Cancellation:
To cancel your recurring CostHub™ subscription, send an email to our support team from your registered account email address:
Please include your Organization Name or Organization ID in the request so we can locate your account without delay.
Cancellation Terms & Workflow:
- No Separate Portal: You do not need to navigate separate third-party cancellation portals. A direct email from your registered address is the single authoritative method.
- No Cancellation Fee: Cloud Solution Lyne does not charge any cancellation fee or termination penalty.
- No Special Window: You can submit your cancellation request at any point during your active billing cycle.
- Verification & Processing: Our support team verifies your account identity, updates the billing status in our system, and schedules future automated renewals to stop.
- Continued Paid Access: Upon processing your cancellation, you will receive a written confirmation email indicating your effective cancellation date. You retain full uninterrupted access to your CostHub™ paid plan features until the end of your current paid billing period.
- Post-Period Account State: After the active paid period concludes, your account gracefully transitions to our Free tier. Your configurations, past reports, and credentials remain intact unless you explicitly request complete account deletion.
2. Refund Policy
As CostHub™ is an instantly provisioned digital SaaS platform that incurs cloud compute and telemetry synchronization costs upon activation, subscriptions are generally non-refundable once activated. However, we review refund requests under legitimate billing circumstances.
How to Request a Refund:
To request a refund review, email support@cloudslyne.com from your registered account email address. To ensure swift investigation, please include the following details where available:
Found in your CostHub account or invoice header.
Exact date and amount charged in INR or USD.
Formatted as pay_XXXXXXXXXXXXXX on your receipt.
Brief summary of the issue or payment discrepancy.
Refund Review Criteria:
We do not automatically approve every refund request. Our finance and engineering teams examine each case against our transaction records and platform logs, prioritizing:
- Duplicate Charges: Inadvertent double charges resulting from gateway connection latency are investigated and refunded upon verification.
- Payment Without Plan Activation: Instances where payment was successfully deducted by Razorpay but programmatic plan activation failed due to a technical error and could not be resolved by support.
- Unauthorized Transactions: Verified unauthorized or fraudulent transactions handled according to established payment security guidelines and card network protocols.
- Billing Disputes: Unresolved billing disputes or documented service outages evaluated in good faith according to applicable subscription terms.
- Mandatory Legal Protections: Nothing in this policy limits or excludes your statutory rights where applicable consumer protection laws require otherwise.
3. Refund Processing Time Target
Once a refund is approved by Cloud Solution Lyne, we will initiate it directly through our Razorpay payment gateway to the original payment method (credit card, debit card, net banking, or UPI) used for the transaction.
Important Notice on Crediting Timelines: The 7 working-day timeframe represents our internal refund initiation and processing target from the date of approval. It does not guarantee that your bank, card issuer, or payment network will credit the funds to your statement within the identical period. The final crediting time depends on your financial institution, card association, or UPI clearing network.
For complete audit transparency, we record the approval date, initiation timestamp, Razorpay refund reference ID, and provider confirmation. A refund is never marked as completed in our customer records until formal provider confirmation is received.
4. Contact Customer Support
For all subscription cancellation, refund review, or billing questions, our dedicated billing desk is available:
Customer Support & Billing Desk
Cloud Solution Lyne • Panvel, Raigad, Maharashtra - 410206, India