Terms of Service

1. Agreement & Platform Overview

These Terms of Service ("Terms") constitute a legally binding agreement between your organization ("Customer", "Subscriber", or "you") and Cloud Solution Lyne ("we", "our", or "us"), regarding your access to and use of our website at https://cloudslyne.com and our cloud financial operations (FinOps) platform, CostHub™.

CostHub™ is a digital-only software-as-a-service (SaaS) solution providing multi-cloud cost visibility, anomalous spend detection, budgeting, rightsizing recommendations, and resource governance across AWS, Microsoft Azure, Google Cloud Platform, and related infrastructure.

2. Subscription Plans & Account Tiers

CostHub™ is offered under structured subscription tiers tailored to organizational scale:

• Free Tier: Designed for evaluation, early-stage testing, or small setups. Includes access to essential cost monitoring for configured resource and cloud account limits without credit card requirements.
• Starter Tier: Entry-level paid tier offering expanded resource ingestion limits, automated anomaly detection, and standard report exports.
• Pro Tier: Professional FinOps tier providing automated rightsizing intelligence, multi-environment tagging governance, scheduled email reports, and priority email support.
• Business Tier: Advanced tier featuring high-throughput sync intervals, custom role-based access control (RBAC), team budgets, and dedicated webhook alert integrations.
• Enterprise Tier: Custom configurations supporting large-scale cloud footprints, tailored service level agreements (SLAs), multi-tenant organizational hierarchies, and dedicated account engineering.

3. Authorized Cloud-Account Connections

To deliver FinOps analytics, CostHub™ requires programmatic, read-only permissions to your designated cloud provider accounts. By connecting any cloud account, you affirm and warrant that:

• You possess the corporate and administrative authority to connect the respective cloud tenant or billing export.
• You have configured role permissions strictly adhering to read-only cost telemetry according to our published setup guides.
• You are solely responsible for maintaining the confidentiality of your master cloud credentials, authentication tokens, and user credentials.
• You will promptly disconnect any cloud accounts or revoke access roles if your authorization is modified or terminated.

4. Subscription Billing, Renewals, Upgrades & Downgrades

• Advance Billing Cadence: Paid subscriptions are billed in advance on a recurring monthly or yearly cycle, as chosen during checkout.
• Supported Currencies: Subscription fees are displayed and payable in Indian Rupees (INR) or United States Dollars (USD), subject to gateway availability and merchant configuration. All prices and currencies are authoritatively verified server-side.
• Applicable Taxes & GST: For transactions within India, applicable Goods and Services Tax (GST) is computed and itemized on the tax invoice. For eligible foreign cross-border transactions, zero-rated export of services provisions apply in accordance with statutory requirements.
• Plan Upgrades: Upgrades take effect immediately upon verified payment. Any unused balance from the previous active tier is credited proportionately toward the upgraded subscription.
• Plan Downgrades: Downgrades take effect at the conclusion of the active paid billing cycle, ensuring uninterrupted access through the period already remitted.
• Invoices & Receipts: Sequential tax invoices (e.g., CH-YYYY-MM-XXXX) are generated automatically upon successful payment and delivered to the registered billing contact email.

6. Acceptable Use & Prohibited Conduct

Subscribers agree to use CostHub™ solely for legitimate business FinOps management. You shall not, directly or indirectly:

• Attempt unauthorized penetration testing, vulnerability scanning, or reverse engineering of CostHub™ APIs, database models, or infrastructure without prior written authorization.
• Use CostHub™ credentials or connected integrations to orchestrate denial-of-service (DoS) attacks, crypto-currency mining, malware dissemination, or unlawful compute operations.
• Circumvent account tier limits, quota allocations, or security guards via automated scraping, replay attacks, or spoofed identifiers.
• Misrepresent organizational identity, billing addresses, tax registrations, or payment authorization.
• Resell, sublicense, or rent access to CostHub™ to unassociated third parties without an authorized reseller agreement.

7. Cancellation & Refund Policy

Subscription cancellations and refund inquiries are governed by our unified Cancellation & Refund Policy:

• Cancellation: Customers may cancel their subscription by emailing support@cloudslyne.com from their registered account email address. Cancellation stops scheduled future renewals while paid access remains active through the end of the paid billing period.
• Refunds: Refund requests must be emailed to support@cloudslyne.com and are reviewed individually based on transaction records and circumstances. There is no arbitrary special refund eligibility window. Once approved, refunds are initiated via Razorpay targeting 7 working days from approval to process.

8. Service Limitations & Account Suspension

CostHub™ provides automated FinOps telemetry, cost forecasting, and rightsizing suggestions on an advisory basis. We strive for high service availability but do not warrant that service will be completely uninterrupted or error-free during cloud provider API maintenance.

We reserve the right to suspend or restrict account access in instances of:

• Unresolved payment defaults or recurring gateway charge failures.
• Demonstrated violation of Acceptable Use provisions or malicious API abuse.
• Compliance with court orders, government requests, or mandatory legal obligations.

9. Intellectual Property

Cloud Solution Lyne retains all rights, title, and interest in and to CostHub™, including all software, source code, user interface designs, logos, algorithms, and documentation.

Subscribers retain full ownership and rights over their proprietary cloud cost data and reports ingested into the platform.

10. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to your use of CostHub™ shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of law principles.

Subject to applicable mandatory statutory rights under consumer protection legislation, the competent courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising from these Terms.