Digital Delivery Policy
Effective Date: October 19, 2026 • Cloud Solution Lyne • SaaS Product: CostHub™ • https://cloudslyne.com
CostHub™ is a cloud-hosted, software-as-a-service (SaaS) web application. We do not manufacture, package, ship, or deliver physical goods. No physical courier, parcel tracking number, physical delivery address, or physical return process is applicable to any CostHub™ subscription or service offered by Cloud Solution Lyne.
1. Delivery Method & Fulfillment Mode
All CostHub™ subscription plans (Free, Starter, Pro, Business, and Enterprise) are fulfilled entirely through secure electronic means via our web application portal at https://cloudslyne.com.
Upon successful creation of an account or subscription purchase, customer administrators receive instant digital access to the CostHub™ dashboard, multi-cloud connector setup wizards, and rightsizing tool suites.
2. Plan Activation Timeline
- Automated Provisioning: Following verified successful payment authorization via our Razorpay payment gateway, the purchased subscription plan tier and updated resource quotas are provisioned automatically, normally within minutes.
- Electronic Confirmation: A formal payment receipt, plan activation notice, and official sequential GST tax invoice (e.g.,
CH-YYYY-MM-XXXX) are dispatched immediately to your registered billing email address. - Free Tier Access: The CostHub™ Free plan is provisioned instantaneously upon user sign-up without requiring payment details or provisioning delays.
3. Activation Failure Reconciliation & Support Workflow
In rare instances where a payment is successfully completed via Razorpay but high network latency or an intermittent webhook timeout delays automatic plan tier upgrade, our automated reconciliation service works to resolve the status:
Immediate Support Workflow:
If your account tier is not automatically reflected within 15 minutes of payment confirmation, please follow this resolution procedure:
- Log in to your account and verify your payment status under Dashboard > Billing.
- Email our dedicated customer support desk at support@cloudslyne.com with the subject
Plan Activation Assistance. - Include your Organization Name and the Razorpay Payment ID (e.g.,
pay_XXXXXXXXXXXXXX).
Our operations team reconciles gateway receipts directly against database ledgers and manually upgrades pending subscriptions without requesting re-payment.
4. Relationship to Cancellation & Refunds
Because digital delivery commences immediately upon plan activation and access to cloud telemetry computing features, please review our comprehensive Cancellation & Refund Policy for details on subscription termination, billing dispute resolution, and refund processing.
5. Customer Support Contacts
Cloud Solution Lyne — Support Desk
Fast assistance for activation, account setup, and billing